Frances Gunn
Associate Professor
Ted Rogers School of Management
Ted Rogers School of Retail Management
Toronto, Ontario
fgunn@torontomu.ca
Office:
(416) 979-5000 ext. 6758
Expert In
Bio/Research
Dr. Frances Gunn’s research interests include retail management education, service quality, and innovation in retail services. Her articles have appeared in peer-reviewed international journals, including the Journal of Retailing and Consumer Services and the Journal of Services Marketing.
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Bio/Research
Dr. Frances Gunn’s research interests include retail management education, service quality, and innovation in retail services. Her articles have appeared in peer-reviewed international journals, including the Journal of Retailing and Consumer Services and the Journal of Services Marketing.
Dr. Gunn has been with the Ted Rogers School of Retail Management since 2008. She is the current TRSM Learning & Teaching Chair, founding President of the Canadian Retail Education Association, and founding Director of the Retail Innovation & Technology Hub in the Science Discovery Zone. In 2013, the students living in residence recognized her contributions to Toronto Metropolitan University (formerly Ryerson) and presented her with the award for "A Prof Who Made a Mark."
Prior to becoming a full-time faculty member, Frances developed multiple programs for diverse groups of Toronto Met students and worked with the Learning and Teaching Office to develop programs for Toronto Met faculty. In addition, she provided education and training programs through her independent consulting firm for over twenty-five years. In particular, her involvement with public and private organizations provided a multi-faceted perspective on the development of experiential learning. Frances has also developed numerous programs utilizing hybrid forms of delivery and has represented the interests of Athabasca University, Canada’s distance education university, on a national basis.
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Dr. Gunn has been with the Ted Rogers School of Retail Management since 2008. She is the current TRSM Learning & Teaching Chair, founding President of the Canadian Retail Education Association, and founding Director of the Retail Innovation & Technology Hub in the Science Discovery Zone. In 2013, the students living in residence recognized her contributions to Toronto Metropolitan University (formerly Ryerson) and presented her with the award for "A Prof Who Made a Mark."
Prior to becoming a full-time faculty member, Frances developed multiple programs for diverse groups of Toronto Met students and worked with the Learning and Teaching Office to develop programs for Toronto Met faculty. In addition, she provided education and training programs through her independent consulting firm for over twenty-five years. In particular, her involvement with public and private organizations provided a multi-faceted perspective on the development of experiential learning. Frances has also developed numerous programs utilizing hybrid forms of delivery and has represented the interests of Athabasca University, Canada’s distance education university, on a national basis.
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